Overwhelmed Service Teams and Client Friction in a Chaotic Employee Benefits Billing Ecosystem

With the chaotic nature of the employee benefits billing ecosystem, keeping service staff from becoming overloaded and maintaining high client satisfaction is challenging. We invite you to weigh in on our informal LinkedIn poll.

The obstacles and how to overcome them are perplexing across the industry. The problems stem from various systems that don’t integrate and pass data effectively, leading to manual processes and increased errors. Since needed data isn’t readily available, many hours can be wasted trying to answer simple questions or reconcile billing and commission statements.

Help Service Teams & Reduce Client Friction

With the right partner, you can reduce manual processes and client workload and improve customer satisfaction by having accurate, timely information readily available.

Soluta’s technology does just that. Our platform automates and simplifies complex billing and commission transactions and delivers the data you need when you need it. We connect various systems — including benefits administration, enrollment and carrier integrations — to sync enrollment and premium together.

The result is the automation of consolidated billing, collections and commission management. You solve service-related issues and gain operational efficiencies that drive down costs, improve your profitability, and allow more time to focus on growing your business.

Get Started with Soluta

Learn more about the Soluta Network and our platform or contact us to find out how you can improve employee satisfaction, provide excellent client service, reduce costs and drive revenue.

Soluta is transforming how benefits billing gets done.

Share this article:

Partner Success Story: Consolidating Multiple Carrier Invoices

October 15, 2025

A medical office faced complex benefits billing, headaches and confusion due to multiple bills from multiple carrier platforms. Soluta consolidates theses invoices into one bill, saving them time and reducing their administrative burden.

Streamline Manual, Complex Billing Processes

Streamline manual, complex processes with automated, simplified benefits billing

October 13, 2025

Soluta believes benefits billing can and should be easy. We automate billing processes to remove manual, complex and error-ridden practices.

Partner Success Story: Post-Coverage Billing for High-Turnover Groups

October 8, 2025

A school district with high turnover had a large quantity of monthly billing adjustments. Soluta saved them time and ensured accurate billing with minimal adjustments.

Partner Success Story: Divisional Billing & Premium Reconciliation

October 1, 2025

Soluta helped an assisted living, rehab facilities and nursing care company simplify its divisional benefits billing and payment reconciliation process to ensure accuracy and efficiency.

Partner Success Story: Solving for Limited Payroll Slots

September 11, 2025

Soluta helped a county government that struggled with a payroll system that had fewer payroll slots than total carrier deductions, forcing a workaround that required consolidating multiple benefits per payroll slot.

Automating Consolidated Invoices & Payments by Location

Partner Success Story: Consolidating Invoices & Payments by Location

September 3, 2025

Soluta helped a senior care facility management company that was struggling with benefits billing across multiple locations, each requiring a separate invoice and ACH draft for six lines of coverage every month.