Simplifying Divisional Billing & Premium Reconciliation
An assisted living, rehab facilities and nursing care company was caught in the middle of managing EE and ER amounts and payments to carriers. Soluta automated the process saving the group valuable time and providing a better customer experience.
ABOUT
Industry: Assisted Living, Rehab Facilities & Nursing Care Company
Lines of Coverage: Nine LOCs
Annual Premiums: $3.6 Million
CHALLENGE FACED
Complex divisional billing due to disjointed systems landed the group in the middle of difficult management of EE and ER amounts and payments to carriers — resulting in customer experience issues.
SOLUTA DELIVERED
List Billing: Soluta generates a separate list bill each month for ER coverages and provides pre-bill functionality to create a complete bill with both ER contributions and EE deductions.
Payroll Reconciliation: Soluta provides reconciliation for enrollment corrections, so the enrollment firm can ensure accuracy and efficiency.
RESULTS
Soluta moves money efficiently to the carrier and takes in and reconciles premium for EE and ER from two sources.
The group has grown annual premium substantially and now has little involvement in the benefits management and premium reconciliation process.
The carrier retained the group’s business, and the group and enrollment firm’s relationship improved.
Get Started With Soluta
Contact us to schedule a meeting to learn more about Soluta’s divisional billing and reconciliation solutions.
Soluta makes benefits billing easy.
